Carpet Cleaning Surprises

Once their tech­ni­cians are in your home, the bait and switch can begin. Don’t get me wrong, there are many Fine and pro­fes­sional clean­ing com­pa­nies out to really help you and give you the ser­vice you deserve. If it seems to good to be true, it is prob­a­bly a lie. Some clean­ing com­pa­nies offer a low price over the phone and when their employee is in your home, you are told that this and that are extra. At the end of the day, you prob­a­bly will pay them more than you would have paid an hon­est com­pany and got­ten a poor job or worse. This type of com­pany pays their employee almost north­ing and requires them to sell you extra ser­vices that you may not need, so the employee can make a com­mis­sion on the extra ser­vices. Some­times this com­mis­sion can be 20% or more. If you deny the extra ser­vices, they Splash and Dash, leav­ing you with sat­u­rated, dirty carpet. Please watch the video filmed with hid­den cam­eras by Action News on “BAIT-N-SWITCH” car­pet clean­ing. You will have your eyes opened. A video of it used to be on YouTube. I cannot locate it there now so I made it available on my on our site as a public service.

BAIT-N-SWITCH oper­a­tors are preva­lent in many indus­tries, and the car­pet clean­ing indus­try is no excep­tion. This does not mean that all car­pet clean­ers are rip-off artists. How do you know who is and who is not? The pro­fes­sional car­pet clean­ing indus­try has cited these unscrupulous activ­i­ties as a major indus­try con­cern and is tak­ing action to help elim­i­nate unpro­fes­sional work­man­ship and uneth­i­cal tac­tics. Edu­cat­ing you on these tac­tics and learn­ing how to find a pro­fes­sional and hon­est com­pany is sim­ple. Below I will give you some tips on how to locate the type of car­pet cleaner you deserve. Professional carpet cleaning companies pride them­selves on giv­ing you the high­est qual­ity job at a fair price.

PRICE: If you are shop­ping solely on price, you will prob­a­bly get what you paid for, an unsat­is­fac­tory clean­ing job.

QUALITY: Qual­ity costs money. No com­pany can pro­duce a job worth $100.00 for $5.95 Per Room. A price that sounds high may not be a sig­nal of a rip-off. In all pro­fes­sions, true qual­ity work deserves a qual­ity price. If a price sounds high it may be a bar­gain in pro­long­ing the life of your car­pet and the good health of your family.

TRUTH IN ADVERTISING: Fine print is put on a doc­u­ment for a rea­son. Always read this print to see what the price includes. Be sure it is a com­plete price and demand it in writ­ing before your work begins. Professional quality customer oriented carpet cleaners have no fine print. Customers should always get qual­ity and hon­est work.

KNOWLEDGE: Knowl­edge comes from good train­ing and years of expe­ri­ence with all dif­fer­ent issues that can arise when car­pet is involved. Under­stand­ing how fibers per­form in dif­fer­ent envi­ron­ments and how to clean them safely. There are lots of clean­ing chem­i­cals on the mar­ket. Some good and some dan­ger­ous if mis­used. Carpet cleaners that truly care about their customers know how and when to use dif­fer­ent clean­ing and dis­in­fect­ing agents to the cus­tomers ben­e­fit, rather on which one is cheaper for the cleaner to use. Con­sumers should never be afraid to ask for ref­er­ences and all clients should call Con­sumer Affairs and check any service business out, and any oth­ers they are con­sid­er­ing, out to be sure they are a reli­able com­pany. Using any ser­vice busi­ness, you should always check them out with Con­sumer Affairs. It will help you. Ask your friends which carpet cleaners they have used. There is no bet­ter ref­er­ence than a per­son who has had work done by a cleaner and is not affraid to refer them to you. Refering anything can be a dangerous thing. If you have a good experience with someone who has been referred to you, that person is a hero. If you have a bad experience with that company, you could lose a friend.

METHOD: Ask your poten­tial cleaner what method they use to clean your car­pet. Ask about dry­ing time, re-soiling, and the advan­tages of the method being used on your carpet. Seasoned professional carpet cleaners use low moisture steam clean­ing as their pri­mary method. Car­pet man­u­fac­tur­ers want residue free clean­ing and that is how we have always cleaned car­pet. Some other meth­ods leave residues, which can cause health and re-soiling prob­lems. A healthy clean­ing envi­ron­ment and the truth is what quality carpet cleaners always give their cus­tomers. That’s what they pay for and deserve.

PROOF: Never hes­i­tate to ask for proof. See their Home Improve­ment License num­ber or insur­ance cer­tifi­cate. Some clean­ers have lit­tle, no, or the wrong insur­ance. There is no insur­ance for stupidity.

NO HIDDEN COSTS: When your cleaner arrives, ask to see your writ­ten item­ized list of what ser­vices you will be get­ting and the final cost. If the tech­ni­cian offers extra ser­vices, you should never feel pres­sured into accept­ing them. This should never affect the qual­ity of your fin­ished prod­uct. When deal­ing with spe­cial cir­cum­stances, pet urine, there are dif­fer­ent lev­els required to improve the prob­lem. You only have to go as far as you feel com­fort­able. The tech­ni­cian should give you writ­ten expec­ta­tions of any issues you may have. Quality professional carpet cleaners fully explain every part of your job and will only do what you want. They sug­gest, NEVER pres­sure you. We just want you to under­stand what and why some­thing might be helpful.

SAFETY: Safety is the most impor­tant part of any ser­vice for the cus­tomer. All clean­ing and spot­ting agents that quality carpet cleaners use are as per man­u­fac­tur­ers recommendations. Customer’s health and safety are part of a good company’s mission. Some com­pa­nies that would do oth­er­wise would be reck­less and dan­ger­ous to their cus­tomers to save a few dollars on their cleaning supplies. This is NEVER acceptable!

MINIMAL DRYING TIME: Dry­ing times can vary with dif­fer­ent car­pets and the amounts of soil level. A very dirty car­pet can take longer to dry than a cleaner one. On heav­ily soiled car­pet requir­ing sev­eral clean­ing passes, addi­tional dry­ing passes are nec­es­sary to help remove excess mois­ture. Some car­pets hold more mois­ture than oth­ers. Aver­age dry­ing time should be about 1 to 4 hours. Car­pet should never be soaked and should be thor­oughly dry in no more than 24 hours at the most. The cus­tomer should pro­vide as much air move­ment as pos­si­ble, ceil­ing fan or, if pos­si­ble open win­dow or turn on air con­di­tion­ing. In cold weather, leave heat at a nor­mal com­fort­able tem­per­a­ture. Too much heat can cause other prob­lems. Good ven­ti­la­tion can­not be overemphasized!

THOROUGH CARPET CLEANING: There should be NO dif­fer­ence between a “nor­mal ” or “spe­cial” clean­ing pack­age. There should only be one, a clean car­pet when com­plete. Clean is clean. Quality cleaners offer one ser­vice. When the car­pet is as clean as pos­si­ble, the work is com­plete. This same con­cept per­tains to any other clean­ing ser­vices offered, tile and grout clean­ing, uphol­stery clean­ing, drape clean­ing, etc. The list goes on. The end result should always be the same. As I said before, clean is clean. It is the clean­ing tech­ni­cians respon­si­bil­ity to be sure that what­ever sur­face they are clean­ing is left residue free to pre­vent pre­ma­ture re-soiling.

LET’S SUM IT UP: When look­ing for a car­pet cleaner and try­ing to save money, as we all are, take advan­tage of good spe­cials, but don’t let bad spe­cials get the best of you. Do your home­work to get the results you are look­ing for as well as what you are pay­ing for. You will enjoy your experience.


If a spot comes back in a rea­son­able amount of time, they will come back and re-clean the area at NO CHARGE. Quality cleaners want all their cus­tomers to always feel that they received more than their mon­eys’ worth for any ser­vice per­formed in their home or office.

It all comes down to this. As with everything else you purchase, you get what you pay for. If you think you can get $100.00 worth of service for $20.00, guess again.